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cannabisclient careClients Care

Our commitment is to our clients first. Everything else comes second.

It’s in Our DNA

We’ve only been an LP for a short time, but we’ve been helping Canadians access medical cannabis for far longer. Now we’re using this experience to better serve you.

Our co-founder Pete and client care manager Sarah have been in the London, ON community providing cannabis for decades under the MMAR and MMPR programs which preceded the current regulations under which LPs like INDIVA operate. You can read the full story here.

Over the years we’ve learned that our clients have diverse health care needs and preferences, so we collaborate with them on their care. This relationship works because it’s built on trust, understanding, and safety as top priority.

Clients Care
Clients Care

Client-Centred Care

What does this mean for clients like you? It means we can offer you something no other LP can: Experience - not only with cultivating medical-grade cannabis but serving and supporting clients like you.

As soon as you register we connect you with a client care specialist who will address all of your questions and concerns and direct you to the information you need to make informed decisions.

We perform our client care with you, not to you. This model allows us to establish a partnership between you, your doctor, your family, and INDIVA to ensure that you have the education, resources, and support needed to make informed decisions and participate in your care.

Client Centred Care

We Value Care

At INDIVA we don’t consider our client care an extra perk but rather an essential part of our role as your medical cannabis provider. To us, it’s absolutely essential. It’s the foundation which allows us to serve our clients with compassion and dignity.

Our client care team also promotes responsible cannabis use. We strive to educate clients while ensuring they are using cannabis as a treatment as prescribed by their doctors because we believe cannabis should only be used to contribute to, rather than detract from, a person’s wellness, creativity, relationships and obligations. It’s all part of our vision for a socially-positive cannabis culture in Canada.

Our Cannabis Client Care Initiatives

Easy, convenient online registration Register online in a few clicks. You can upload the required documents directly through our website and so can your doctor.

Fast shipping

Receive your order quickly and discretely by private chartered courier service. Orders ship anywhere across Canada and may be eligible for free shipping.

Client-care specialists

Get customer service from a specialist trained by industry veterans with decades of experience with clients like you.

Compassionate pricing

Get your medicine at competitive prices. Carrying through our vision of making cannabis accessible, our prices reflect a commitment to.

24/7 support

Reach out online at any time and we will reply to your message as soon as it is received.

Value Care
Value Care
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